Frequently Asked Questions

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How do I get started with iOrthotics?

Fill out the contact form and we will get in touch to discuss or products and packages in greater detail.

What materials do you use in your orthotics?

Our orthotic devices are manufactured from direct milled EVA (ethylene-vinyl acetate) and 3D printed EnviroPoly.

EVA density comes in three sizes:

EVA 250
EVA 300
EVA 350

Our exclusive EnviroPoly uses a specially manufactured poly material. This is the same material used in aerospace and automotive applications and has superior strength, flexibility and endurance compared to other poly 3D print materials.

Our top covers come in a variety of colours and finishes including:
Alpha Pig / PU
2mm EVA
3mm EVA
Neoprene Spenco – used for added cushioning and support.

The orthotic can be customised with 1.5mm or 3mm poron forefoot and sole relaux.

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How long will it take to receive my order?

Once an orthotic order is processed we start manufacturing. We aim to send your order within 3 -5 business days with standard shipping.

For our premier clients we can process orders on priority and are sent out within 1 – 2 business days with express shipping.

We close for business each year over the Christmas holiday period. All customers are notified in advance to ensure there’s no impact to their business.

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How do I place an order?

After you have taken a 3D scan of your patients go to iOrthotic.com.au and login to the customer dashboard.

1. Go to create new order
2. Complete customer details and load up 3D scan
3. Select your orthotic device
4. Customise the details
5. Select your colours and top covers

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What happens if I need help placing an order?

As podiatrists, we can assist you in the technical aspects of your order and can help you with any modifications needed for patients.

What if I need help placing a prescription?

Our lab can assist you in the technical aspects of your order and can help you with any modifications needed for patients.

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How much does an orthotic device cost?

Each podiatry practice has different needs and quantities for orthotic devices. We tailor packages for your business size and orthotic needs and have a range of different pages available. For more go to For Podiatrist page. Laser engraved top covers, patient name customisation and other features incur an additional expense.

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What happens if my 3D foot scanner is broken?

If you rent your 3D foot scanner, contact iOrthotics and we will arrange for a new scanner to be sent to you. All 3D foot scanners have a 2 year warranty.

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